System integrations can be complex, and many businesses face challenges along the way. To succeed, it is important to focus on critical success factors such as early access to systems, clear planning, and agile communication. By addressing these challenges early, you can reduce the risk of delays and errors.
Here are the biggest challenges we've identified in integration projects (and how to avoid them):
Lack of access to source and target systems
Integration projects often stall if test data, test customers, and access to necessary systems are not available from the start.
Solution: Give the integration team early access to the source and target systems, including necessary test data. This enables rapid startup and agile development.
Lack of planning for data mapping and business rules
Unclear or undefined data mappings and business rules can create misunderstandings that delay the project and lead to major changes late in the project.
Solution: Define data mapping and business rules early in the project. This provides a clear structure and reduces the risk of errors.
Poor communication between customer and development team
Lack of communication can lead to delays and misunderstandings during the development process.
Solution: Establish open and effective lines of communication. Rapid testing and agile feedback loops between the customer and the development team ensure that any issues are resolved quickly.
Lack of responsibility for setup and customization
A successful integration requires the customer to take responsibility for setting up, changing and deactivating integrations where possible. This helps keep management costs low, allowing the focus to be on technical monitoring of the solution. Failure to adapt to new work processes or routines, as well as lack of training, can lead to inefficient use of the solution.
Solution: Ensure that the customer designates responsible individuals who can handle setup and changes. Adapt new work processes and routines early, and set aside time for thorough training. This ensures a smooth transition and optimal use of the integration.
Integrations can be a necessity for modern businesses. By securing access to systems, planning carefully, maintaining good communication, and investing in training, businesses can maximize the value of their integrations.
Our platform gives customers the flexibility to handle integrations themselves, while we focus on technical oversight. Contact us today to learn more about how our solutions can help your business overcome growing pains.
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